FAQ

General

• How do I log in to my account?
• What is the difference between Live Account and Demo Account?
• What is the amount I receive in my Demo Account?
• How do I receive my first password and username?
• How do I reset my password?
• How can I deposit?

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Registration

• Can I register under a nickname?
• Can I change my username after registration?
• Can I register without depositing funds?
• How can I change the name I registered with?
• How can I update the email address and phone number in my account?
• How can I change my residential details?

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Deposit

• How can I deposit?
• What is the minimum initial deposit?
• What payment methods are available for making a deposit?
• How do I verify my deposit method?
• How are my banking transactions secured?
• Where can I find a status of my deposits?

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Account Verification

• How do I become a verified client?
• How do I upload documents?
• What is a proof of identity?
• What is a proof of residence?
• Why do I need to provide the documents?
• Once I have submitted a proof of identity, will I need to repeat that process for each transaction?

Fees

• Do you charge fees for keeping an account inactive?
• Are there fees for placing a deposit?

Troubleshooting

• What can I do if I can't log in to my account?
• Why can't I open/close a trade?
• Why is my credit/debit card deposit not going through?
• What to do if I experience problem with connection or my trading account?
• How do I clear the cache on my computer?
• How do I get help?

Trading and investing

• What is my trading account?
• What is a spread?
• What is a pip?
• What is a leverage?
• What is a CFD?
• What is a Stop Loss?

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