There are several reasons why you you may not be able to open the trade:
- The initial margin of the trade that you want to open is bigger than the free margin that you have. In this case, you can decrease the volume of the trade that you want to open
- The asset that you want to trade with is outside the trading hours
- Your internet connection is not stable or was interrupted
If the above mentioned points are not the reason of you not being able to open or close the trade, feel free to contact our Customer Support at firstname.lastname@example.org.